摘要：

【目的】 以作者、编辑、审稿专家和编委为受访对象，调研国内中英文期刊投审稿系统的使用体验和反馈，以期为国内中英文期刊投审稿系统的优化提供参考。【方法】 采用用户访谈和问卷调查相结合的方法，问卷主要包括用户体验、优化意愿和系统使用常见问题等内容，并利用卡方统计量检验样本选取的代表性和真实性。【结果】 回收有效问卷705份。分析显示，4个角色的体验满意度普遍偏低，超七成的样本认为国内中英文期刊投审稿系统存在优化的必要。结合系统使用常见问题，发现人与界面、人与内容、人与人3个维度的交互体验均表现不佳，进而影响用户对期刊品牌的认知体验。4个角色的用户体验侧重点各有差异，又有共通之处。【结论】 国内中英文期刊投审稿系统具有较大的优化空间，期刊应特别重视用户体验和需求，完善投审稿系统，助力提升期刊品牌影响力，建设世界一流期刊。

关键词: 投审稿系统, 用户体验, 交互体验, 优化需求和意愿, 升级优化, 期刊品牌

Abstract:

[Purposes] We survey the authors, editors, reviewers, and editorial board members to investigate their experience and feedback in using the submission and peer-review systems of Chinese and English journals in China, aiming to lay a foundation for the system optimization. [Methods] Interviews and questionnaire survey were employed in this study. The questionnaires concerned user experience, optimization willingness, and common problems in the use of the systems. Chi-square test was then carried out to measure whether sample selection was representative or not. [Findings] A total of 705 valid questionnaires were received. All the four roles showed poor user experience of the systems, and more than 70% of the participants pointed out that the submission and peer-review systems of Chinese and English journals in China needed to be optimized. The interactive experience of people and interfaces, people and contents, and people and people was poor, which affected the users' recognition about the journals. The focus of the user experience of the four roles varied and shared similarities. [Conclusions] DThe submission and peer-review systems of Chinese and English journals in China remain to be optimized. Journals shall pay special attention to user experience and demands and improve the submission and peer-review systems, which will help to improve the journal brand and build world-class journals.

Key words: Submission and peer-review system, User experience, Interactive experience, Optimization need and willingness, Upgrading and optimization, Journal brand